Legal & Trust

Website Privacy Policy

Last Updated: October 2026. This Privacy Policy explains what information we collect when you visit www.tencms.com, submit our Early Access or Contact forms, or communicate with our team, and how we protect and use that information.

Note for Site Administrator [COUNSEL REVIEW]: Per launch guidelines, please have your legal counsel review this policy before final publication to confirm your exact corporate entity name, physical mailing address, and any optional analytics tools enabled on www.tencms.com.

1. Scope of This Privacy Policy

This Privacy Policy applies to the corporate marketing website located at www.tencms.com, operated by TenCMS (“we,” “us,” or “our”). TenCMS is a multifamily website and digital marketing platform currently in development. When the TenCMS software platform opens for early access, customer property data and renter lead handling will be governed by a separate Platform Master Services Agreement and Data Processing Addendum.

2. Information We Collect

Information You Provide Voluntarily

When you fill out our Early Access form, submit our Contact form, or email us directly at [email protected], we collect the business contact details you choose to share:

  • Your full name and job role (such as Marketing Director, Property Manager, or Owner).
  • Your work email address and company or portfolio name.
  • The approximate number of apartment units your organization manages.
  • Any property website URLs, questions, or notes you include in your message, along with a timestamped record of your consent checkbox selection.

Information Collected Automatically for Security and Delivery

When you load a page on www.tencms.com, basic technical information—including your IP address, browser type, device screen size, referring page, and request timestamps—is processed automatically by our edge network to deliver the page securely and block automated spam or brute-force attacks.

3. How We Use Your Information

We use the information we collect strictly to:

  • Respond to your questions, audit requests, and migration inquiries.
  • Manage the TenCMS early access waitlist and notify you when onboarding slots open.
  • Protect the security, uptime, and performance of our website.
  • Comply with applicable legal obligations and honor opt-out or suppression requests.

We never sell, rent, or trade your personal information or email address to third-party data brokers or mailing lists.

4. Infrastructure and Service Providers We Use

To keep our website fast and reliable, we rely on a small number of trusted infrastructure providers that process data only on our behalf:

  • Cloudflare: Provides DNS, SSL encryption, content caching, edge security, email routing, and encrypted off-site backup storage (Cloudflare R2).
  • Hetzner Cloud: Hosts our origin web and database servers in secure European Union data centers (Falkenstein/Nuremberg, Germany).
  • Resend: Delivers our transactional form notifications and email replies.
  • Google Search Console & Bing Webmaster Tools: Helps us monitor aggregated search queries and technical indexing health for our website.

5. Cookies, Retention, and Your Privacy Rights

Cookies and Consent

Our website does not load third-party advertising trackers or session-replay scripts. Essential security cookies used by Cloudflare to distinguish human visitors from bots do not track you across other websites. If optional visitor analytics are enabled, they load only after your consent choice where required by law.

Data Retention and Opt-Out Rights

We keep form submissions for as long as needed to fulfill your inquiry or maintain your place on the early access list, while consent and unsubscribe records are retained to ensure we never message you after you opt out. Every marketing email we send includes a one-click unsubscribe link that takes effect immediately without requiring a login. You may also request to view, update, or delete your information at any time by emailing [email protected].